RETURN REFUND AND CANCELLATION

  • Return & Exchange Policy
  • The return or exchange can be done within 7 days after your order is delivered.
  • In case the customer receives defective/wrong product(s), the reverse pickup will be generated by us and the shipping charges will be covered by us only.
  • Note: It is mandatory to capture a video/photo before shipping the package or handling it to our courier partner.
  • If the customer’s pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges upto ₹100 are 100% refundable if customer receives defective/wrong product(s).
  • Please courier the product(s) to the following address:
    Fastech Fashions Private Limited, HIG-114, K-5, Near SBI Kalinga Vihar branch, Kalinga Vihar, Bhubaneswar, Odisha 751019
  • Kindly pack the product(s) properly to prevent damage during transit. Please ensure the product(s) must be in unused condition with all tags and packaging.
  • Note: We suggest you to select ‘Speed Post’ as your courier service rather than using other courier companies. Speed Post is a government-owned entity that operates India’s largest postal network and it is totally reliable.

  • Refund Policy
  • Prepaid Orders: The refund for the prepaid order will be processed within 7 working days after receiving your order at the warehouse and Quality Check of the product(s). The Refund Amount will be reflected in the respective payment mode.

Note: If you’ve placed a prepaid order using a Refund Coupon, the Value of the Coupon Code will be refunded through a Coupon and the remaining amount will be paid through your original payment mode.

  • For COD Orders: A coupon code of the ordered value will be sent to your registered email address/contact number within 48 hours after receiving your order at the warehouse and Quality Check of the product(s).

  • Cancellation Policy
  • The cancellation request for your order can be done within 24 hours of placing the order through mail. 
  • If the order is shipped from the warehouse, it cannot be cancelled. However, if the product(s) is found to be wrong/damaged, you can raise a return request within 7 days of order delivery.